Support Doesn’t Have to Suck—Here’s Proof

Turn frustration into thriving teams, raving customers, and confident managers.

Buy the Book Buy the Audiobook Book a Consultation

Steal our playbook

Start Amazing Customer Service Today

Start moving your support team toward customer service experiences that are beloved by everyone. It’s more than just the why: Sustainable Support will show you how.

Immediately Increase Company Value

This material doesn’t just hypothetically work: it is currently working, and recently worked toward getting a company acquired; decades of combined experience from bootstrapped (and then acquired, VC-backed, corporate) support experiences.

Make Yourself Un-fireable

A Sustainable Support system relies on agents who can execute, and on supervisors and managers who can train execution.
This content is for both groups of people.

Stop Guessing, Start Measuring

Real, objective, measurable metrics to be able to see the health of your customer support team at a glance. Stop with the guesswork.

Reduce Churn on the Support Team

If Customer Service sucks less, people stick around longer. Stop training replacements, and start putting that training budget to better use.

Become More Than a Cost

Support is more than a drain on the company budget. Move support from “cost” to “key piece of the connection between user and team.” It’s not as hard as you think.

Ready to Transform Your Support Team?

Book a one-hour discovery call and get a personalized plan to implement Sustainable Support in your company.

Schedule a Consultation with Ben

What people are saying about the book…

What is Sustainable Support?

Support doesn’t have to suck—and we’re here to prove it.

Sustainable Support started as a book—but it’s grown into a full ecosystem of tools, resources, and guidance designed to help support teams thrive. Whether you’re on the front lines, managing a team, or leading a company, we give you the systems, metrics, and strategies to make support sustainable—for your customers, your team, and your business.

Our approach helps you

– Build customer experiences people actually love
– Train and retain great support staff
– Measure what really matters (and stop guessing)
– Transform support from a cost center into a key driver of growth

More than a book

The Sustainable Support ecosystem now includes:
Workshops and training programs
Ready-to-use templates and guides
One-on-one consulting for teams and leaders
Everything is designed to help you take action immediately and see real results.

In This Video, Ben Explains What Makes Sustainable Support Different…

Buy the Book Book a Consultation View Our Products

Have questions?
Shoot Ben a message.

Contact Ben

About the Author

Ben Meredith has led support at every level—starting on the front lines, moving up to supervisor, and directing support across a portfolio of VC-backed brands.

With over a decade of experience, he’s helped bootstrapped startups get acquired, guided growing teams through chaos, and coached leaders on building support systems that last.

Ben created Sustainable Support to share practical strategies that actually work in the real world. Now, through books, workshops, templates, and consulting, he helps teams become confident, consistent, and indispensable.

When he’s not helping companies transform their support, he’s probably refining a process, mentoring a manager, or sneaking a dad joke into a Slack thread.

Here’s What It’s Like to Work With Ben…

Sustainable Support Products

Experience Sustainable Support like never before—professionally narrated by Ben Meredith, with over 14 minutes of exclusive content not available in the print or digital editions. Perfect for learning on the go, implementing strategies during your commute, or reviewing key concepts with your team. Get immediate access in both M4B and MP3 formats.

Stop wasting time on metrics that don’t matter.

The CRR Tool helps you score support interactions objectively—so you can coach smarter, document performance clearly, and scale your team without burning out.