Sustainable Support Preorder Bonuses
Anyone who orders before March 20th, send an image of your receipt to team (at) buildsustainablesupport (dot) com, and you’ll get instant access to the following exclusive resources, valued at $50
Intro + First Chapter
You don’t have to wait until the 20th to read the intro and the first chapter! You’ll get access to a PDF to get started today!
Is It Crew? Printout
The great part about the sustainable support system is the practical things you need to put into action that are easily measurable. The Hard thing is that it’s tough to remember them when you need them. The CREW printable reference is a great way to get started with Sustainable Support. Print it, and put it near your workstation.
Scoring Metrics Printable Reference
Another concept from the book that deserves a few rounds of practice: Scoring during Customer Response Reviews. We created a brief reminder tool of how to score agents in a way that actually brings about positive change.
Printable Postmortem Cheat Sheet
Want to know how to recover from failure? Chapter 9 of the book gets deep into that concept. As a preorder bonus, get access to the exclusive printable cheat sheet to know exactly how high performing teams recover from failure, every time.
Video bonus: Moving an existing team toward Sustainable Support.
Sustainable Support sounds like the kind of system you need the right team already in place to master. What if you’re given a team that is not performing and needs to start. Ben walks through the process he’s used on multiple teams already to get teams on board with massive cultural change. It’s 8 minutes of absolute GOLD in learning to lead a team.